Our Xfinity internet review
Xfinity is one of the fastest internet providers with nationwide coverage. Its internet plans offer a ton of value with fast speeds at competitive rates. Xfinity is primarily a cable ISP (internet service provider), meaning it uses coaxial cable to bring internet service to your home. Cable internet is fast and reliable, second only to fiber internet.
Some Xfinity competitors offer fiber internet, and we do recommend fiber over cable internet if you can get it. But fiber internet isn’t widely available yet. Technically, Xfinity also offers fiber internet, but its single fiber plan is prohibitively expensive and unavailable in most areas.
Xfinity’s speeds are great, the prices are fair, and the technology is solid—but the internet provider doesn’t get the best scores for customer service. This has been an issue for Xfinity for years, but the ISP has improved. Xfinity support is available via phone, online chat, and the Xfinity app. There are also some automatic troubleshooting features available in the app, which do come in handy.
- Great value
- Variety of plans
- Fantastic bundling options
- Mediocre customer ratings
- Price hikes after promotional period
Compare Xfinity internet plans and pricing
|Package||Price||Speed||View on Xfinity site|
|Connect*||$19.99/mo.||50 Mbps||Shop Xfinity Plans|
|Connect More*||$39.99/mo.||100 Mbps||Shop Xfinity Plans|
|Fast*||$49.99/mo.||300 Mbps||Shop Xfinity Plans|
|Superfast*||$59.99/mo.||600 Mbps||Shop Xfinity Plans|
|Ultrafast*||$69.99/mo.||900 Mbps||Shop Xfinity Plans|
|Gigabit Extra*||$79.99/mo.||1,200 Mbps||Shop Xfinity Plans|
|Gigabit X3**||$299.95/mo.||3,000 Mbps||Shop Xfinity Plans|
Xfinity ongoing deals and promotions + bundles
Get a discount on your internet service when you add an Xfinity Mobile phone line to go with it. Depending on the plan, you can get a discount ranging from $10 to $30 per month if you sign up for both services.
Xfinity internet fees
Xfinity’s installation fee is generally $100, though that is subject to change based on region. The equipment rental and other fees are standard for cable internet providers.
Xfinity internet installation, equipment, and contracts
At $100, Xfinity’s install fee is something you want to try to avoid by opting to self-install. Xfinity’s equipment is pretty good, and it has some attractive offers and features that make renting equipment tempting. Regarding contracts, there isn’t much flexibility—most plans require at least a 12-month contract.
For $100, Xfinity sends a technician to your residence to connect you to its network and set up your equipment. If your residence already has an active Xfinity internet connection, you can just self-install for free.
Self-installation with Xfinity is easy. All you need to do is connect your equipment to power and connect an active coaxial cable to the back of the modem. From there, the Xfinity app walks you through the rest of the process.
Xfinity recently came out with its new XB-7 internet gateway, a modem/router combo that uses the best cable internet standard, DOCSIS 3.1. The XB-7 has four Ethernet ports and integrates well with the Xfinity App’s control and troubleshooting features.
Xfinity bundles its equipment rental and unlimited data feature with the xFi complete add-on, which costs $25 a month on top of your regular rates.
Xfinity internet contracts
Xfinity plan contracts vary by region and plan, but getting Xfinity internet typically requires at least a 12-month contract. If you terminate your plan early, prepare to pay early termination fees of $10 for every month remaining on your contract.
Xfinity internet plans also have price hikes after the promotional period ends. The amount of varies between regions and plans.
Xfinity internet customer ratings
|Overall Rating||Reliability Rating||Customer Service Rating||Speed Rating||Price Rating|
|Xfinity customer satisfaction rating||3.7/5||3.0/5||3.6/5||3.5/5||3.5/5|
*Based on our annual customer satisfaction survey.
Xfinity didn’t do too well in our annual customer satisfaction survey, scoring particularly low for pricing, customer service, and overall satisfaction. Xfinity got a bad reputation for poor customer service before being acquired by Comcast, and some of these scores are artifacts from those early woes. Since then, Xfinity has done a lot to improve its customer service, including adding live agent chat and in-app troubleshooting.
When you look at the numbers, Xfinity’s plans offer more speed for less money than other big cable ISPs. And it probably has one of the best cable infrastructures in the country. Looking closer at the data collected for the customer satisfaction survey, 87% of Xfinity customers said its service meets their household needs. So it’s doubtful Xfinity service is actually slower or less reliable than other cable internet providers.
*According to our annual customer satisfaction survey
Xfinity’s main competitors are AT&T, CenturyLink, and Verizon. We recommend choosing one of these ISPs over Xfinity only if you can get a fiber internet plan. Fiber is the best type of internet; it’s both faster and more reliable than cable internet. Unfortunately, fiber isn’t available in a lot of areas.
Competitors also usually offer DSL internet, which is drastically inferior to Xfinity’s cable internet—mainly because it’s a lot slower. DSL plans typically have poor value as well, offering less speed for the money.
Is Xfinity right for you?
Xfinity is an excellent choice if you don’t have access to fiber internet. Even if you can get fiber, it’s still worth considering Xfinity internet plans because of their great value. Xfinity also has a good variety of internet plans to choose from, making it easy to find something that matches your needs and budget.
Xfinity may not be the best fit if you’re looking for a flexible contract, as it doesn’t have month-to-month options for its standard internet plans. Xfinity does offer a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal.
If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat. Overall, Xfinity is a great ISP that gives a lot for your money: high speeds, great features, and good equipment.