Xfinity Internet Review

Xfinity internet plans offer more value and higher speeds than any other cable ISP


Xfinity Internet plans

Price: $19.99–$299.99/mo.*

Speeds: 50–3,000 Mbps

Data cap: 1.2 TB

Compare all plans


 Provider ratings are based on user reviews and our independent customer satisfaction survey.

Our Xfinity internet review

Xfinity is one of the fastest internet providers with nationwide coverage. Its internet plans offer a ton of value with fast speeds at competitive rates. Xfinity is primarily a cable ISP (internet service provider), meaning it uses coaxial cable to bring internet service to your home. Cable internet is fast and reliable, second only to fiber internet.

Some Xfinity competitors offer fiber internet, and we do recommend fiber over cable internet if you can get it. But fiber internet isn’t widely available yet. Technically, Xfinity also offers fiber internet, but its single fiber plan is prohibitively expensive and unavailable in most areas.

Xfinity’s speeds are great, the prices are fair, and the technology is solid—but the internet provider doesn’t get the best scores for customer service. This has been an issue for Xfinity for years, but the ISP has improved. Xfinity support is available via phone, online chat, and the Xfinity app. There are also some automatic troubleshooting features available in the app, which do come in handy.


  • Great value
  • Variety of plans
  • Fantastic bundling options


  • Mediocre customer ratings
  • Price hikes after promotional period

Compare Xfinity internet plans and pricing

PackagePriceSpeedView on Xfinity site
Connect*$19.99/mo.50 MbpsShop Xfinity Plans
Connect More*$39.99/mo.100 MbpsShop Xfinity Plans
Fast*$49.99/mo.300 MbpsShop Xfinity Plans
Superfast*$59.99/mo.600 MbpsShop Xfinity Plans
Ultrafast*$69.99/mo.900 MbpsShop Xfinity Plans
Gigabit Extra*$79.99/mo.1,200 MbpsShop Xfinity Plans
Gigabit X3**$299.95/mo.3,000 MbpsShop Xfinity Plans

Xfinity Internet plans

Xfinity ongoing deals and promotions + bundles

Get a discount on your internet service when you add an Xfinity Mobile phone line to go with it. Depending on the plan, you can get a discount ranging from $10 to $30 per month if you sign up for both services.

Xfinity internet fees

Equipment Fee
  • $14.00/mo. for internet gateway
Installation Fee
  • Free self-install
  • $100.00 professional install
Other Fees
  • $10.00 late fee
  • $10.00 per 50 GB data overage fee

Xfinity’s installation fee is generally $100, though that is subject to change based on region. The equipment rental and other fees are standard for cable internet providers.

Xfinity internet installation, equipment, and contracts

At $100, Xfinity’s install fee is something you want to try to avoid by opting to self-install. Xfinity’s equipment is pretty good, and it has some attractive offers and features that make renting equipment tempting. Regarding contracts, there isn’t much flexibility—most plans require at least a 12-month contract.

Xfinity installation

For $100, Xfinity sends a technician to your residence to connect you to its network and set up your equipment. If your residence already has an active Xfinity internet connection, you can just self-install for free.

Self-installation with Xfinity is easy. All you need to do is connect your equipment to power and connect an active coaxial cable to the back of the modem. From there, the Xfinity app walks you through the rest of the process.

Xfinity equipment

Xfinity recently came out with its new XB-7 internet gateway, a modem/router combo that uses the best cable internet standard, DOCSIS 3.1. The XB-7 has four Ethernet ports and integrates well with the Xfinity App’s control and troubleshooting features.

Xfinity bundles its equipment rental and unlimited data feature with the xFi complete add-on, which costs $25 a month on top of your regular rates.

Xfinity internet contracts

Xfinity plan contracts vary by region and plan, but getting Xfinity internet typically requires at least a 12-month contract. If you terminate your plan early, prepare to pay early termination fees of $10 for every month remaining on your contract.

Xfinity internet plans also have price hikes after the promotional period ends. The amount of varies between regions and plans.

Xfinity internet customer ratings

 Overall RatingReliability RatingCustomer Service RatingSpeed RatingPrice Rating
Xfinity customer satisfaction rating3.7/53.0/53.6/53.5/53.5/5
Average rating*3.8/53.3/53.7/53.7/53.5/5

Xfinity didn’t do too well in our annual customer satisfaction survey, scoring particularly low for pricing, customer service, and overall satisfaction. Xfinity got a bad reputation for poor customer service before being acquired by Comcast, and some of these scores are artifacts from those early woes. Since then, Xfinity has done a lot to improve its customer service, including adding live agent chat and in-app troubleshooting.

When you look at the numbers, Xfinity’s plans offer more speed for less money than other big cable ISPs. And it probably has one of the best cable infrastructures in the country. Looking closer at the data collected for the customer satisfaction survey, 87% of Xfinity customers said its service meets their household needs. So it’s doubtful Xfinity service is actually slower or less reliable than other cable internet providers.

  • Xfinity vs. the competition

     SpeedPriceCustomer rating*Order online
    Xfinity25–3,000 Mbps$19.99–$299.953.7/5*View Plans
    25–5,000 Mbps$55.00–$180.00/mo.3.8/5*
    CenturyLink100–940 Mbps$50.00–$65.00/mo.3.5/5*View Plans
    200–940 Mbps$39.99–$89.99/mo.3.8/5*

Xfinity’s main competitors are AT&T, CenturyLink, and Verizon. We recommend choosing one of these ISPs over Xfinity only if you can get a fiber internet plan. Fiber is the best type of internet; it’s both faster and more reliable than cable internet. Unfortunately, fiber isn’t available in a lot of areas.

Competitors also usually offer DSL internet, which is drastically inferior to Xfinity’s cable internet—mainly because it’s a lot slower. DSL plans typically have poor value as well, offering less speed for the money.

Is Xfinity right for you?

Xfinity is an excellent choice if you don’t have access to fiber internet. Even if you can get fiber, it’s still worth considering Xfinity internet plans because of their great value. Xfinity also has a good variety of internet plans to choose from, making it easy to find something that matches your needs and budget.

Xfinity may not be the best fit if you’re looking for a flexible contract, as it doesn’t have month-to-month options for its standard internet plans. Xfinity does offer a prepaid internet plan, but it’s slow, pricey, and requires a modem purchase—not a great deal.

If you’re looking for fast internet speeds at a good price, Xfinity is hard to beat. Overall, Xfinity is a great ISP that gives a lot for your money: high speeds, great features, and good equipment.