Xfinity vs. Cox: Which Internet Provider Is Best for You?

Xfinity provides incredible value, while Cox’s excellent customer service sets it apart. uses our proprietary data and expert insights to compare these internet service titans.

Best for speed

In Your Area: Top 5 Best Internet Providers
  • Customer rating: 3.5 / 5
  • Price: $19.99–$299.99/mo.*
  • Speed: 50 Mbps–3000 Mbps
  • Internet type: Cable & fiber
  • Data cap: 1.2 TB
  • Contract: 1–2 year contract, month-to-month options

Best for wide availability

Search Cox Availability Map to see if Cox Internet Plans is available in your area. Cox Internet Packages are fast and reliable
  • Customer rating: 3.7 / 5
  • Price: $49.99–$109.99/mo.**
  • Speed: 100 Mbps–1000 Mbps
  • Internet type: Cable
  • Data cap: 1.25 TB
  • Contract: 1-year contract, month-to-month, and prepaid options
In Your Area: Top 5 Best Internet Providers


  • More speed for the money
  • More plan variety
  • Better bundling options


  • Lower customer ratings
  • Confusing regional price differences
Search Cox Availability Map to see if Cox Internet Plans is available in your area. Cox Internet Packages are fast and reliable


  • High customer service rating
  • Slightly higher data cap


  • Lack of mid-tier speed plans
  • Expensive installation
  • Price hikes after 12 months

Plans and pricing: Xfinity vs. Cox

Xfinity provides more speed for the money and has more plan variety. Both ISPs provide flexible month-to-month options for an extra charge and TV bundle deals.

Skip ahead to the Best TV and internet bundles section to learn more.


Xfinity plans and pricing

Connect$19.99-$29.99Up to 50 MbpsView Plan
Connect More$34.99–$40.00Up to 100 MbpsView Plan
Fast$49.99Up to 300 MbpsView Plan
Superfast$50.00–$59.99Up to 600 MbpsView Plan
Ultrafast$60.00–$69.99Up to 900 MbpsView Plan
Gigabit$70.00–$94.99Up to 1200 MbpsView Plan
Gigabit Pro$299.952000 Mbps–3000 MbpsView Plan

In general, you get more with Xfinity than you do with Cox—more speed per dollar and more choices. Xfinity’s pricing and plan names vary depending on your region, but they’re cheaper across the board compared to Cox plans of similar speeds. Take Xfinity’s Fast plan, for example, which provides 300 Mbps for $50—a great speed for most users. That same $50 will get you only 50 Mbps at Cox. That’s one-sixth the speed for the same price.

Xfinity also offers you more speed tiers, making it easy to find something that fits your needs and budget. For most customers, Xfinity’s Fast plan is hard to beat with 300 Mbps for just $49.99. For larger households or those with heavy internet needs, the Superfast plan doubles the speed to 600 Mbps for just $10 more per month. These mid-speed tiers are perfect for most customers and where Xfinity really shines.

Cox plans and pricing

Cox Internet Essential 100 *$49.99100 MbpsView Plan
Cox Internet Preferred 250 *$59.99250 MbpsView Plan
Cox Internet Ultimate 500 *$79.99500 MbpsView Plan
Cox Gigablast *$109.99Up to 1000 MbpsView Plan

Cox internet plans offer straightforward pricing (regardless of region) and a month-to-month option for an extra $10 a month. Unfortunately, any way you slice it, Cox rates are more expensive than Xfinity and often for less speed in return.

Most subscribers will want the 150 Mbps speed provided by the Internet Preferred 150 plan at $59.99. However, it’s hard not to notice that Xfinity’s similarly priced SuperFast plan gives four times the speed.

If you need more bandwidth than 150 Mbps, your only mid-tier option with Cox is the Internet Ultimate 500, which delivers a solid 500 Mbps. That’s enough speed for the vast majority of customers, it’s just a bit pricey.

Cox does have one advantage over Xfinity: outstanding customer experience ratings. In our annual customer survey, Cox scored incredibly well in all categories. Despite receiving less value per dollar than Xfinity customers, Cox customers reported being more satisfied with their service. If Xfinity’s extra speed doesn’t particularly benefit you, or you just place a higher priority on the quality of customer service, you may want to consider Cox.

Cox low-cost internet plans:

Cox has two great low-cost internet plans for individuals and families receiving government assistance:

ConnectAssist package: up to 100 Mbps for individuals receiving government assistance.

Connect2Compete package: up to 100 Mbps for families with children K-12 receiving government assistance.

Deals and promotions: Xfinity vs. Cox

Xfinity Deal: $30 Internet + Streaming

Get Xfinity internet and streaming for as low as $30/mo. when you add a regularly priced Xfinity Mobile plan (starting at $45/mo.). Plus, get extra perks like unlimited data and no-cost equipment for plans with speeds 300 Mbps and above.

PlanSpeedPriceBundle Discount 
Connect50 Mbps$30/mo.$10Order Online
Connect More100 Mbps$40/mo.$10Order Online
Fast*300 Mbps$50/mo.$20Order Online
Superfast**600 Mbps$65/mo.$25Order Online
Ultrafast**900 Mbps$70/mo.$25Order Online
Gigabit Extra**1200 Mbps$80/mo.$30Order Online

See disclaimers at the bottom of the page.

Extra fees: Xfinity vs. Cox

 Equipment FeeInstallation FeeOther Fees
Xfinity$14.00/mo.$40.00; self installs start at no cost$10.00/mo. (early termination), $10 per 50 GB of data you go over on data cap, $10 (late payment)
Cox$13.00/mo.$100.00; self installs start no cost$10.00/mo. (early termination), late fees based on state laws and regulations

Cox’s hefty $100 installation fee is a tough pill to swallow when just starting out a new internet plan. It’s something to consider—unless you think you can get away with a self-install (offered free from both providers). Aside from the installation, extra fees from these ISPs are comparable.

Customer ratings: Xfinity vs. Cox

 Overall RatingReliability RatingCustomer Service RatingSpeed RatingPrice Rating
Xfinity3.5 /
Cox3.7 /

Cox customers seem to be more satisfied with their service across the board compared to Xfinity, according to our annual customer satisfaction survey. In fact, Cox came in second place out of 12 ISPs for customer service. Over half of Cox customers surveyed reported being either “very satisfied” or “100% satisfied” with their service. Cox’s ratings even show a huge lead over Xfinity in the price category, even though Xfinity’s plans clearly provide more speed per dollar value. Cox customers enjoy their experience so much that they are actually happier paying more for less speed.

Xfinity’s survey results weren’t terrific. It came in last in the price and customer service categories and second to last in overall customer satisfaction. On the bright side, 87% of Xfinity customers did say their speeds “always” or “usually” meet the needs of their household.

Best TV and internet bundles

 Internet speedTV channelsPriceDetails
Saver Pro Plus Double Play200 Mbps140+$79.99View Plans
Xfinity Preferred Pro Plus Double Play600 Mbps220+$104.99View Plans
Xfinity Starter Pro Plus Double Play400 Mbps140+$94.99View Plans
Cox Internet Essential 100 + Contour TV Starter*100 Mbps75+$115.99View Plans
Cox Internet Preferred 250 + Contour TV Preferred*250 Mbps140+$151.99View Plans
Cox Internet Ultimate 500 + Contour TV Preferred *500 Mbps140+$190.99View Plans

Xfinity’s value shines here again as its bundles offer more speed and channels at lower prices. The Preferred Pro Plus Double play delivers a screaming internet speed of 600 Mbps with a terrific 220+ channel lineup (including five premium channels) at just over $100. That’s a lot of bang for your buck.

Cox bundles are significantly more expensive for the internet speed and channel count you get. On the bright side, Cox allows subscribers to choose one premium channel for the first 12 months of a Contour TV Preferred subscription.

Internet types: Xfinity vs. Cox

 Internet typeDetails
XfinityCable, FiberView Plans
CoxCableView Plans

Both Xfinity and Cox are primarily cable ISPs, meaning they utilize coaxial cable (the same kind of cable used for cable TV) to bring internet service to your home. Cable internet is a fantastic service that can achieve some pretty incredible speeds, but it’s not perfect. The single biggest drawback of cable internet is the upload speed, which is usually only a small fraction of the download speed. This isn’t a huge concern as most customers are download heavy users and get by just fine with limited upload bandwidth.

Xfinity does offer a fiber plan in select areas; however, it’s incredibly expensive and an impractical option for most customers.

Data caps: Xfinity vs. Cox

 Data CapDetails
Xfinity1.2 TBView Plans
Cox1.25 TBView Plans

Cox gives a slightly higher data cap, and sometimes that little bit extra can make a difference. Otherwise, both providers’ data cap policies are similar, offering a one-time courtesy warning the first time you go over your data cap. After that, both Xfinity and Cox charge $10 for every 50 Gb you go over, up to a max of $100.

If you think you’ll need unlimited data, Xfinity is cheaper. You can add unlimited data to Xfinity internet plans for an extra $30/ month. Cox will add 500 Gb for an additional $29.99/ month, or you can get unlimited data for an additional $49.99/ month.

For most customers, 1.2 TB of data is a lot and completely sufficient. Unless you really need unlimited data, there’s not a whole lot of differences between these two providers here.

Contracts: Xfinity vs. Cox

 Contract lengthDetails
Xfinity1–2 years, month-to-month option for $10/month extra, prepaid (new)View Plans
Cox1 year, month-to-month option for $10/month extra, prepaid (new)View Plans

Xfinity and Cox both offer 12-month contracts and a month-to-month option for an additional $10 per month. Their early cancellation fees are the same as well—$10 for each remaining month on the contract. Cox usually has significant price hikes after the first 12 months. Xfinity has some plans that feature a 2-year contract, depending on your region.

Both ISP’s also feature a prepaid internet plan with no time commitment. Both the Xfinity and Cox prepaid internet plans advertise up to 50 Mbps download speeds and are similarly priced at $45 per month for Xfinity and $50 per month for Cox. However, we don’t see much appeal in either of the prepaid plans. Even with the month-to-month extra fee tacked on, the traditional plans provide equal or greater value. If you’re in the market specifically for a flexible internet plan, see our article on the best no-contract internet plans.

Installation: Xfinity vs. Cox

 Installation optionsDetails
Xfinity$39.99 for professional installation; no cost for self-installView Plans
Cox$100 for professional installation; no cost for self-installView Plans

Both providers charge for professional installation, but Cox charges over twice as much as Xfinity—certainly something to consider when choosing between these two providers. But, if you’re just getting internet, you may be able to get away with self-installation, which is free from both Xfinity and Cox.

Availability: Xfinity vs. Cox

Xfinity and Cox have huge coverage areas. There’s a good chance you have access to at least one of them. Unfortunately, Xfinity’s fiber service is much rarer than its cable internet, and it’s so pricey in many areas that it doesn’t make sense for most customers.

Final call: Xfinity vs. Cox

Xfinity will give you more internet speed per dollar and more value in general. You get a great selection of plans, making it easy to find something that works for you. The bundles are better too, with more channels and faster speeds. Even the installation and unlimited data fees are cheaper. You simply get more, usually for less, with Xfinity.

Cox is a good decision for those who, above all else, want a good customer experience. Cox’s ratings from our annual customer survey were outstanding, with over half of Cox customers claiming they were “very satisfied” or “100% satisfied” with their service. Additionally, Cox’s pricing is consistent nationwide, keeping things simple and straightforward.


Our editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.


Disclaimer for Xfinity Fast internet deal w/ mobile

* Limited time offer. Restrictions apply. Not available in all areas. Limited to Fast Internet for new customers. Pricing requires enrollment in both automatic payments and paperless billing. Mobile discount limited to new Xfinity Mobile customers. Xfinity Mobile requires residential post-pay Xfinity Internet. xFi Gateway, Unlimited Data and Flex device included for 24 mos. Additional devices extra. After 24 mos. regular rates apply to all services and devices. Streaming subscriptions not included. All devices must be returned when service ends.


Disclaimer for Xfinity Superfast, Ultrafast, and Gigabit Extra internet plans w/ mobile deals

**Offer ends 06/26/2022. Limited time offer. Restrictions apply. Not available in all areas. New residential customers only. Paperless Billing and Automatic Payments with bank account required, otherwise monthly service charge automatically increases by $10 (or $5 if enrolling with credit or debit card information). Discount will appear on statement within 45 days of enrollment. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo. After promo, or if any service is canceled or downgraded, regular rates apply (subject to change). Service limited to a single outlet. May not be combined with other offers. Internet: Actual speeds vary and are not guaranteed. For factors affecting speed visit Flex: Not available in all areas or to current Xfinity Video customers. Requires post-paid subscription to Xfinity Internet, excluding Internet Essentials. Pricing subject to change. Limited to 3 devices. 1 device included, additional devices $5/mo. per device. All devices must be returned when service ends. Separate charges apply to On Demand and certain streaming services. Viewing will count against any Comcast data plan. Mobile discount: Must sign up for Xfinity Mobile and activate a new line within 90 days of order and maintain the line to receive mobile discount for 24 months. Discount applied to Internet bill and will appear on statement within 30 days of Xfinity Mobile line activation. If Xfinity Mobile or Xfinity Internet is canceled, or Internet service is changed to a tier lower than the Xfinity Internet tier in this order within the 24 months, the multi-product discount will be removed.

For Xfinity Mobile Broadband Disclosures visit: 30-Day Money-Back Guarantee applies to one month’s recurring service and standard installation charges up to $500. ©2022 Comcast. All rights reserved.